Thank you for taking the time to leave us a review. Firstly we would like to apologise for any inconvenience and issues you have experienced while your child has been in our care. Rest assured your feedback has been taken on board and we are taking the necessary steps to ensure this doesn’t happen again. <br><br>As you are aware we have recently undergone staffing changes and are working hard to try and provide a smooth transitional period in the nursery. In response to these problems, we’ve ensured our staff attend further training, and a new, experienced Nursery Manager is starting with us shortly. A full refund of the over payment has now been issued. The management team here at St Edwards take parents' complaints and issues seriously and make every effort possible to action these as and when they arise.<br><br>Our Preschool focus is solely on getting the children school ready. We have a number of schemes set up to help the children become school ready such as Read Write Inc and the Ayla bikes programme tailored specifically to our nurseries and the children we cater for. Again, we are very sorry to hear of the concerns you have raised in this review, we regret that you felt unable to raise these concerns with nursery staff prior to your child leaving for school as we would have worked together to ensure your concerns were fully listened to and acted upon. The nursery has had recent staffing changes due to colleagues pursuing other career paths but all new staff are fully trained to the high standard we believe we hold here at St Edwards. Please don’t hesitate to get in touch with the nursery in the future if you would like any further information or would like to discuss this further.