We were very sorry to hear of your concerns about our setting but thank you for raising them. The building we occupy at Winterstoke Road is a workplace nursery, the design and fitting out of which was specified by the employer and their architect. We always respond to feedback and concerns from parents, we meet with them and work together to resolve any difficulties, which we were led to believe we had done on this occasion; for example, even though we had never had a child experience a carpet burn in our setting, we replaced the carpet in the baby room with a luxury soft version. We were disappointed therefore to read this parent's ratings and review since the parent told us the reason for leaving was logistical and work-related. By encouraging parents to work with us to ensure we meet the highest standards, we have never before had a negative review and Ofsted rate us Good with Outstanding features.