Thank you for providing us with your feedback. We value all feedback as it helps us reflect on the service we provide - we are always reviewing how we can enhance the child and parent experience. It is a shame however that you chose not to speak with us directly before making these comments, as they do not accurately reflect the situation and are quite misleading. Your son has enjoyed several happy years at the nursery before leaving to begin school and we were very sad to say goodbye to such a confident and delightful boy. Your comments surprise me since at no point have you raised the matter of your son's key person with us. It is the case that we have taken on some new practitioners, the nursery is very popular and as more and more parents choose Little Garden we naturally have to recruit new people - this, on some occasions, means that colleagues take on new children. If this does happen, it is done gradually to ensure each child is comfortable with the changes - your son had a very strong relationship with his new key person, so your comments are a little bewildering. I am sorry that we were not able to resolve this confusion before you left the nursery, but remain grateful for your feedback and I wish your son all the very best for his next steps in education.