Dear D A, I am quite alarmed by your review. You will see that I take the time to respond to every review on this site; likewise I also take the time to deal with any concerns that parents raise with us - it surprises me that you have not escalated your concerns to me but instead taken to a public forum to make negative comments that are quite ambiguous and subjective. We will get in touch with you directly to listen to your concerns and establish a way to fix anything (that may need fixing).