Hi Hannah, Thank you for your feedback. I know that you have spoken with the team and I hope this has been rectified for you. As you know it can be very busy first thing, and at hand over time, it can take a while for the staff to get all the children calm and into their activities. I hope you are seeing some improvement in this now and I am sure I will speak with you soon. Thanks again and I will have a chat with you when I see you next. Melanie.