Thank you for taking the time to submit a review. <br><br>We are very sorry to hear about your experience. I have ensured this information has been passed on to the Nursery Manager and the Regional Manager. <br><br>If you would like to speak to us further about your concerns you can send your contact details through to ukfeedback@brighthorizons.com and we will come back to you. <br><br>Kind Regards<br>Katherine