It's a shame and so disappointing to read such a negative review for Little Willows. In all our time in the industry, we've never received this type of feedback. We recently had our OFSTED inspection (March 2018) and we're delighted to retain our 'good' grading. The nursery continues to strive to enhance the environment and provision for children in our care. The nursery has a dedicated on-site chef who caters for all of the children's dietary needs, whilst ensuring all children are offered a varied menu every week. We have comprehensive systems in place to ensure that development within the nursery is consistent, for example, the investment of the Tapestry learning journals last year to enhance the nursery's partnership with parents. Our nursery fees reflect the cost of childcare in the city centre, however, they are inclusive of meals, snacks, milk, nappies, wipes and sun creams. We have rigid procedures in place to ensure that every playroom meets the adult: children ratio every session, with the addition of lunchtime staff.