We are very sorry that you found our notifications/emails rude. It is sometimes a challenge to compose letters when we need to clarify our rules and guidelines.
We are surprised and disappointed that you reported that your children were always hungry when you collected them. We have not had this feedback previously. Having looked again at our home-cooked menus, we are confident that the quantities and types of food provided are sufficient and appropriate. We are providing simply a snack, rather than afternoon tea.
Please do feel free to come and talk to one of the senior staff if we can help further.