We are sorry that you felt the need to leave such a review when issues had only been raised with us the same day and nothing prior to that. It would have been nice if we could have met and discussed the issues but due to your work commitments you declined. <br>Picking up on your point that staff seem to come in for a nice time, I agree staff do come to have a nice time because they truly love their jobs and make sure that children have fun whilst learning through play. <br>Some things may need to be updated and this will be done in due course as plans are currently in place for improvements. This however does not impact on the care that is given to every one of the children who attend our setting. You may be aware from recent news stories that Nurseries are grossly underfunded by government at present and expected to offer 15 and 30 hour funded places to children which has led to many nurseries in the local area closing down.<br>The point where you say a child was constantly walking around with a snotty nose is difficult to comprehend when we have a high ratio of staff to children and I know that none of the staff would ignore a child with a runny nose. Children often have a cold and a small sneeze can lead to a sudden explosion of mucus. Children are prone to illnesses in the nursery environment the same as when children go to school as they have close contact with other children throughout the day. We encourage hygiene among the children by asking them to wash their hands after using the toilet and before eating as well as encouraging them to use a tissue when they have a cold. I can assure you that no child is at harm of neglect and this is very unfair to accuse us of this. We currently have 50 happy parents whose children thrive from the care and learning experiences they gain here.<br>You have also mentioned the temperature of the rooms. These are monitored throughout the day by taking readings of the temperature to make sure children are comfortable. Children are dressed in suitable outdoor clothing for outside and we ensure the rooms are warm when they come in. During colder weather children are taken out for shorter periods.