These parents are clearly unhappy with our services. We respect their views and their decision to seek alternative childcare. There is a clearly defined process for leaving the nursery which our staff are happy to assist parents with. However, in this instance, the parent collected her child from nursery and announced on the very same day that the child would be leaving the nursery and that they would not pay the notice fees due on termination as per the terms of our contract. Furthermore, the parents informed us that if they were pursued for the fees due, that they would make their views clear to all through social media channels.