Having taken over managing the setting in July 2017 myself and the team were working with the family to address the concerns raised. The issue regarding the soiled trousers was fully investigated and logged as a formal complaint which was shared with the parents. The Room Manager of our 2-3's had a meeting with both parents to reassure them. When they dropped their child off for the afternoon session it which would normally be mid-afternoon, not long after the child had woken from a sleep so at times would be tearful, however in no way distressed as we would not leave any child like that and would contact the parents if were unable to pacify them. We had suggested that their son attend morning sessions instead to see if that would be more beneficial and informed them of the up coming changes regarding the staff team in that room. <br>It is always sad when children leave and particularly if the parents have not been fully satisfied with the service provided, however, the comments have been taken on board as we are reflective and shared with the team, but the soiling incident was fully investigated as stipulated above.