Thank you very much for your review. Your feedback is important to us. I am sorry you feel this way about your nursery. Your comments will be fed back to the Nursery Manager in order to address. To discuss your concerns in more detail you can speak to the Nursery Manager or you can contact us via - ukfeedback@brighthorizons.com. It's important to us that any areas of concern are addressed and you’re happy with the high level of care we provide.