We totally refute the claims made by this Parent. Any concerns regarding behavioural issues (children or staff) are always dealt with as a matter of urgency. In fact when the Parent raised a concern about the child not bonding with the key person, the Head of Room & Nursery Manager investigated the matter, discussed with the key person and presented the Parent with a collage of the child and the key person enjoying daily activities and positive/warm interaction which the parent had not witnessed. Two other issues were raised by the Parent and were investigated and resolved immediately. An issue regarding 15 hours funding arose when the Parent served notice during the term thinking that the funding was transferrable between nurseries whenever the Parent wished. After consultation with the NEF Team at Birmingham City Council they advised us that funds are only transferred mid term from nursery to nursery in unusual circumstances and in this case the funds could not be transferred. We informed the Parent of this and offered to keep the child's funded hours place open with us for the rest of the term. We have received many testimonials from our Parents thanking our staff for the warm and caring environment that their children experience in our nursery. Regarding payment of fees, the Parent was consistently late with payments, this was the reason why we had to raise concerns over non-payment of fees, which we feel is reasonable.