Dear Kate, I am very sorry to hear about your dissatisfaction and your son's experience at the nursery.  Kingsclere has earned a fantastic reputation for their childcare and service, so to hear that this has not been the case in your experience is a concern to me.  If you would be so kind as to give me further details I will work with the team at the nursery to improve for the benefit of the children and their families.  Kind regards Stuart - stuart.graham@completechildcare.co.uk