I continue to look into rotas and staffing closely to ensure key persons are in during their key children's days, this can often prove difficult, especially when children do a limited number of days, the other staff within each room all know each child's routines and they are also all written up by key person for staff to follow. Being an old cottage we can at times become slightly cold in the winter months, the nursery is heated throughout with central heating, air con units and portable heaters where necessary, we also ensure all children have the appropriate layers on for the time of year. We rely on parents to share their child's preferred routine regarding sleep with the key person, this is then passed to all other staff in that room, apologies you feel this has been inconsistent. Unfortunately being an often noisy environment we notice that children's routines will sometimes differ from that of at home. We do pride ourselves on the friendliness and approachability of our very committed staff so I am pleased you have picked up on this. Please ensure any concerns are discussed with your child's key person or management so we can meet all requirements.