Hi, as you know when we discussed your concerns together, we risk assess each trip we do individually. Some trips are on a 1:2 ratio, 1:3, others on a 1:5 etc,  some are risk assessed and we assess them as unsafe for children of this age and we do not do them at all. Staff can only lead a trip if they have received extra training and this is refreshed often. We also provide "walkadile" harnesses where the risk assessment feels it is needed and finally we also know for each location we go to, what support we would get from the location (if any) in the event of an emergency. We do take child safety very seriously and we have reviewed our policy on the basis of your feedback but felt confident we have considered this appropriately, especially as each trip is assessed uniquely. All team are also first aid trained, carry essentials in a "trip bag", have a mobile phone to call for support etc. We will keep the policy under review and are never complacent about safety.