“We are deeply saddened as a nursery to read this review on several different sites of our nursery. The majority of our previous reviews have always been both constructive and positive, allowing us to increase and maintain our high standard of care. It is deeply upsetting that one of our parents has felt that we have not been satisfactory in our level of care, and as a result has made the decision to withdraw her child from our nursery.<br>The incident being referred to was in regards to a miscommunication between two members of staff regarding toileting. This issue was addressed and dealt with accordingly, but the parent still felt unsatisfied with the outcome. In regards to the other issues, these were not brought to our attention until after this particular incident had occurred.<br>The flowers we sent were made as a goodwill gesture, as we were aware that this particular mummy was very upset, and our Director also made a telephone call to acknowledge her concerns.<br>We have taken this particular incident on board, and fully appreciate the parent’s concerns on this matter. We will really miss this family and child at our nursery, and she will be missed by both her peers and staff alike.”