This situation is fortunately very rare and it is very disappointing that this family's experience with us has been marred by an administration issue. <br>We are committed to providing the highest quality of care, learning and development. We have robust systems in place to track all children’s individual progress to ensure that children are supported in all areas of their development. <br>Our terms and conditions are available in paper format and very publicly on our website and are also standard terms and conditions to the Early Years sector.<br>We wish the family all the very best for the future.