Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you have raised regarding your daughter's time at Little Oaks Nursery. The safety and well-being of all children in our care are our highest priorities, and we take any safeguarding concerns extremely seriously.<br>We also want to acknowledge that we worked very closely with you to address your concerns and find a resolution. Unfortunately, despite our best efforts, we were unable to reach a mutual agreement, and we are genuinely sorry that this was the outcome.<br>We are pleased that the withdrawal process and refund were handled smoothly, and we appreciate your acknowledgment of the nursery environment. We remain dedicated to providing a safe, nurturing, and high-quality setting for every child and continuously strive to improve our practices.<br>Once again, we apologise for your experience and thank you for bringing your concerns to our attention.