Thank you for sharing your concerns and for taking the time to speak with us recently. We understand how important your child's safety and wellbeing are, and we take all feedback seriously. We are sorry to hear that some worries had been raised, and we appreciate how unsettling this can feel for any family.
Following our discussions, we reviewed the points you raised, followed all relevant policies and procedures, and observed the room to ensure that staffing, arrangements, and safeguarding practices continue to provide a safe and supportive environment for all children. The matter was addressed directly with yourself, and we are pleased this has now been resolved.
We remain committed to maintaining high standards of care and ensuring every child feels secure, happy and well supported.