We are sorry to hear that your experience with us did not meet your expectations. We understand how important it is for families to feel confident in the care provided.<br>We appreciate that it can be distressing to see children upset at drop-off; however, our team is always on hand to support them so they settle quickly and engage positively throughout the day.<br>Regarding the incident raised, a full investigation was completed, and all policies, procedures, and reporting requirements were followed. Meetings were held to share the findings and ensure all information was communicated. We regret if this did not feel as clear as it should have been.<br>The safety, well-being, and development of every child remain our highest priorities, and we continually review our practice to maintain high standards.<br>We are pleased to hear your daughter is thriving in her new setting and wish her continued success.