Hi there, thank you for taking the time to provide this feedback. We understand how important consistency and familiarity are for young children, and would like to assure you the only team changes or additions that impacted your child's time at N were those made to cover annual leave within our team. While we are unable to provide 1:1 care, we do pride ourselves on delivering attentiveness and warmth to all the children that we have the privilege of looking after. We are committed to parent partnership at N Reading and I am always available to speak over the phone if you have any further questions - please reach out anytime. Thank you.