Thank you so much for sharing your experience. We truly appreciate your kind words about our room staff and their dedication - it means a lot to the team. We're sorry to hear that the overall feel of the nursery has changed for you, especially in comparison to your previous experience. We understand how important that personal connection and sense of reassurance is during drop-off and the team have always been committed to ensuring all parents feel welcomed and supported each morning.<br>Your feedback about the visibility and presence of management has been taken seriously and if you would like to speak further, the nursery team would be happy to arrange a time to chat.