Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and that your expectations were not met. The safety, wellbeing, and development of every child in our care is our highest priority, and it is concerning to hear that you felt standards fell short during your time at the nursery. <br>We take all feedback seriously and will be reviewing the areas you have highlighted, including staffing consistency, communication, and hygiene standards, to ensure improvements are made and the high level of care we aim to provide is maintained. <br>We are very sorry that your experience led to your decision to remove your daughter from our care, and we truly regret that we did not meet the standards you had come to expect. Thank you again for bringing these concerns to our attention - it is only through feedback like yours that we can continue to improve and ensure the safety and happiness of every child.