We're sorry to hear that your experience at Kiddi Caru Day Nursery and Preschool in Writtle did not meet your expectations. Please be assured that the safety and wellbeing of all children is always our highest priority. To ensure we remain compliant with ratio requirements, our management team may be required to support in the rooms during the afternoons. Families have been advised to contact the nursery by phone if there is a delay at the door. We are in the process of reviewing our current door system to make this process smoother for everyone. The incident you referred to was witnesses by a member of our team and a detailed accident form was completed and shared with you at the time in line with our procedures. Please be assured that these costs cover more than food alone, they also include our everyday essentials from nappies and hygiene products to the enriching experiences we provide. If you would like to discuss anything else, please do not hesitate to contact us on 01245 421341