Thank you for sharing your feedback. We understand how important hygiene and cleanliness are to all families, and we want to reassure parents that these remain key priorities at Banana Moon Hamilton.<br><br>We are committed to maintaining high standards of care and cleanliness throughout our nursery. Our team follows robust procedures around hygiene, handwashing, and personal care, supported by regular monitoring and checks.<br><br>We always welcome open communication with families, and any concerns raised are taken seriously and used as an opportunity to reflect and continue strengthening our practice. <br><br>The wellbeing of the children remains our highest priority, and we continue to work closely with our staff to ensure a safe, supportive, and nurturing environment for every child in our care.