Hello, RP. We appreciated the opportunity to speak with you directly about this matter. We want to reiterate that we value your feedback and take your concerns seriously. Our highest priority is to provide a safe, welcoming, and communicative environment for all the little learners in our care. Should you have any additional comments or questions, please don't hesitate to get in touch with us directly at concerns@tlecorp.com. We wish your family all the best.