Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience at Kindred Royston Church House hasn't met your expectations, especially after the many positive years your family previously spent with us. We completely understand how important consistency, communication, and creativity are to both children and parents, and we're sorry that these areas have fallen short during the period of transition. We want to reassure you that we take your concerns very seriously. Our focus remains on creating a nurturing environment where every child feels secure, engaged, and inspired to explore the world around them with awe and wonder. We are also working hard to rebuild a strong, stable team and to restore the home-from-home atmosphere that families have always valued here. Thank you again for your honest feedback. We are extremely happy you have decided to stay within our Kindred family at one of our other nurseries.