Thank you for sharing your feedback. We are truly sorry that your experience with us did not meet your expectations.We apologise for the disappointment around your child's birthday and leaving celebrations. These milestones are so important, and we regret that we did not provide the experience you and your child deserved.We also recognise that our communication fell short. We have reviewed this internally, reminded staff of their responsibilities, and introduced new steps to better track and manage special occasions and updates for families.Your feedback has been shared with senior management and will support improvements going forward. While we are saddened your child's time with us ended on a difficult note, we are pleased to hear he is thriving in his new setting.We wish you and your family all the very best for the future.