Thank you so much for your lovely feedback. We're delighted to hear that your little one enjoys the baby room and that you feel supported by our caring staff team. It's wonderful to know she is settling in happily, enjoying the activities, and that our updates help you stay connected to her day.We're sorry to hear that our email responses have not always been as prompt as you would like. At times, emails can take a little longer to reply to as we may need to reach out to other departments to ensure we provide you with the most accurate guidance. We truly appreciate your patience and understanding, and we're so pleased that our reception team has been able to support you quickly in person.Thank you again for your kind words and for trusting us with your little one's care.