Thank you for sharing your feedback about our team's exceptional care.Regarding the recent emergency closure, we apologise for any disruption this may have caused to your working arrangements. Unfortunately, closure was due to an unexpected water supply issue caused by a leak in a neighbouring property. The safety and well-being of children and staff members are our priority. With no running water for the day, we could not meet essential hygiene, toileting, kitchen, and care requirements, making operating unsafe.As our terms and conditions outline, refunds are not issued during emergency closures to reflect that many operational costs remain fixed.We understand the financial pressures families face and do our best to keep fees fair. Fee structures cover the year-round operational costs of running the nursery, many of which do not change even when attendance is affected.We will be sure to pass your comments to the senior management team for further consideration.