Thank you for taking the time to share your feedback. We are truly sorry to hear that you feel disappointed by your recent experience. The well-being of children and the trust of their families are at the heart of everything we do, and we regret that this situation left you feeling otherwise.While we do have to follow our terms and conditions around payments, which are shared with all parents on taking up a place at nursery, we always aim to handle these matters with sensitivity and fairness.  Therefore, the decision to cancel your child's place was a last resort, due to being unable to contact you to discuss alternatives.  I am also unable to identify an email where we used the wrong name, but apologies if this was the case.We value your positive comments about the care your child received, and we are grateful for the time you spent with us.