Thank you for your review of Kiddi Caru Day Nursery and Preschool in Exeter, Sowton. We are truly sorry to hear that your experience with our preschool has not met the high standards we strive to deliver. We want every child to feel supported, enriched, and well-prepared for their next stage, and we regret that this was not fully reflected during your time with us. We appreciate your recognition of the team members who have made a positive difference to your child. At the same time, we take your concerns about communication, progress reporting, and staff consistency very seriously. These are areas we are actively working on as part of our ongoing improvement journey. If would like to discuss anything further, please don't hesitate to contact us on 0800 028 4500.