Thank you for your feedback. We're sorry your experience didn't meet expectations, especially as your initial rating was so positive. Safeguarding and children's well being are our top priorities. Please be assured all concerns raised were fully investigated by Ofsted, who are completely satisfied with our practices. We acknowledge there have been changes in management over the past year, and understand this may have been unsettling. We're committed to consistent leadership and clear communication moving forward. Ongoing investment in staff development and children's resources ensures a safe, nurturing environment and our team remains dedicated to listening, learning, and improving to offer the best possible care for all children in our nursery. We wish your daughter every success and happiness in her new setting.