We are sorry for the distress caused to your family. We take allergies extremely seriously and remain committed to the highest standards of care.We carried out a thorough review with external safeguarding partners (Local Authority Designated Officer, LADO), which has now been formally closed.Settling-in sessions normally confirm key information, including the 'All About Me' form, with the team. In this case, the sessions were not taken up, so this step was missed. This stage is vital to ensure we fully understand a child's needs before they start.Since this incident, we have strengthened processes:- Refresher training on allergy management & mealtime procedures.- Reissuing key policies.- Regular allergen audits & peer observations.- A stronger new starter logging system.- More visits from our Area Manager.We also followed our complaints procedure in line with safeguarding responsibilities. These steps further strengthen the safe, consistent care we are committed to delivering.