Thank you for taking the time to share your feedback. We truly appreciate the trust you've placed in us over the years.We have recently undergone a change of management & staffing transitions, and we are sorry to hear that you feel service level has been impacted as a result. We acknowledge the concerns you have raised and continuously work to strengthen & improve consistency across all areas of care and communication. We're sorry to hear that the end of your family's time with us wasn't acknowledged in a more personal way. We do aim to recognise & celebrate children's milestones, including their final days, and we apologise if this wasn't reflected in your experience. We remain focused on providing a positive and nurturing environment for all children & families, and we appreciate your feedback as part of that ongoing commitment.We would like to wish your son all the very best in his onward Early Years journey, and beyond, and thank you again for your feedback.