Thank you for taking the time to share your feedback. We're really pleased to hear that your children enjoy their time at Happy Days and that our team and facilities have had such a positive impact on your experience - that means a lot to us.We're truly sorry to hear that aspects of our pricing and communication have caused frustration. We understand how important affordability is for families, especially in the current climate. That's why we've recently reviewed and reduced our consumables charges, and we're actively working to keep our fees as fair and transparent as possible while maintaining the high quality of care and resources our families expect.We're also committed to improving how we communicate and support our families at every level, including management. Your feedback helps us do that, and we'll be taking your comments on board to ensure we continue to improve.Thank you again for your honest review and for being part of the Happy Days community.