Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve had such a negative experience, and we’d like to address your concerns directly and transparently.<br>Firstly, we want to clarify that any changes to our staffing earlier this year were made with careful consideration, in line with regulatory standards and always with the wellbeing and safety of children as our highest priority. While some long-standing staff members did move on for personal and professional reasons, we have recruited team members with a range of qualifications and experiences. All staff undergo thorough vetting, safeguarding training, and induction before taking responsibility for any group of children.<br>Regarding your mention of safeguarding concerns and communication in emergency situations, we take these issues very seriously. We have strict procedures in place for managing medical needs, including allergens, and all staff are trained accordingly. <br>On the topic of communication: we aim to foster open, respectful dialogue with all families. We only restrict or remove comments on our social platforms in cases where they contain misinformation, breach privacy, or violate our community guidelines. It’s never our intention to silence feedback, and we welcome honest conversations — provided they remain respectful to our staff and other families.<br>We understand concerns around the Ofsted report and recognise that it has prompted questions. We have since taken comprehensive action to address the points raised and are working closely with Ofsted and the local authority to meet and exceed all required standards. We remain committed to continuous improvement.<br>With regard to fees: increases are only made after a detailed review of rising operational costs, and we do strive to invest those funds into resources, staff training, and experiences for the children.