Thank you for sharing your concerns. We take all feedback seriously and are committed to providing a safe and caring environment.Regarding photographs, we understand how important regular updates are for parents. While we strive to share monthly observations and photos via our secure platform, there may be occasional delays. We sincerely apologise if youve felt the need to chase these and will ensure your daughters next update is prioritised.Concerning the incident on 22.7.2025, our team followed our Illness and Medication Policy, outlined in the welcome pack and available upon request. As your daughter had been in the setting for less than four hours and developed a temperature of 38.6C, we were unable to administer medication. When a child appears unwell and the temperature is rising, our policy requires they be collected. While we understand your situation may have made this difficult, our priority is your daughters wellbeing.Were happy to discuss this further with you.