Thank you for your feedback. We take children's safety and wellbeing extremely seriously and, following the incident, we reviewed CCTV footage and thoroughly examined our supervision protocols, environment, and policies to ensure we were meeting our high standards.Our records show we responded promptly in person, by phone, and by email. We are disappointed to hear this did not meet your expectations, as we are committed to clear, open, and honest communication with all families.We understand how important consistency is for young children and acknowledge that staff changes can be unsettling. While staff turnover does happen from time to time, we work hard to maintain strong transitions and continuity of care.We're grateful for your earlier positive comments about your child's first key worker and are genuinely sorry that your experience changed. Feedback like yours helps us reflect and continually improve, and we wish you and your child all the very best for the future.