Thank you for taking the time to share your experience. We're sorry to hear that your time with us did not meet your expectations. We understand how important smooth access and clear communication are to our families.Our team works hard to support all parents and carers, and we're continuously reviewing our procedures to ensure they remain effective and responsive. Your feedback has been noted and shared with the relevant departments.We appreciate you choosing our nursery and wish you and your daughters all the best in the future.