We hope your children get the support we believe they need and which we have been trying to secure for them. We know it can be hard for parents to accept when their children (or the family) need extra help. We also hope that there will be no more episodes of aggressive and harassing behaviour towards our staff from your family-we have a zero tolerance policy for that. We dismissed two members of staff in the last few months-our safeguarding processes have worked exactly as they should. As an employer we cannot share more details on that with parents. We had to rely on some cover staff for a few weeks, as it takes time to find good people and to complete pre-employment checks. Safer recruitment is paramount. We have now filled those two gaps with experienced, highly qualified people. Our usual high quality activities and curriculum are in still in place and have been throughout-while short of staff, we did not have a lot of time to write details newsletters. We wish your family well.