Thank you for your review and we're so pleased to hear your little one is settling in well at kinderzimmer Berkhamsted - it's fantastic to hear you have zero criticisms of the team. We do apologise for your experience with the Support Office and the lack of communication whilst you were on our waiting list; we have made steps in the right direction to improve this for all of our families, but we know it was not seen personally for you. We continue to take every piece of feedback on board to better improve our processes and communication points.