We are sorry to hear that your experience with us did not meet your expectations. We want to reassure you, and any families reading this, that the safety and well-being of every child in our setting is always our top priority. Following an internal review of the incident, appropriate procedures were followed, including first aid and incident reporting. While we appreciate your concerns, the incident was responded to swiftly by staff, and thankfully, your child was not injured.Regarding the CCTV footage, we are bound by safeguarding and data protection regulations, which restrict us from sharing footage that includes other children. We hope you can understand the importance of protecting the privacy of all children in our care.Ofsted have since visited to undergo a compliance visit and no action was required - we are confident in the standards we maintain and are continuously reviewing and improving our practices.We wish you and your daughter all the best in the future.