Thank you for taking the time to share your experience — we understand how important it is for parents to feel confident and secure when choosing a nursery for their child. We're pleased to hear that your initial experience was positive and that your daughter bonded well with her keyworker.<br>We also acknowledge that recent changes in staffing may have been unsettling, and we regret any distress this may have caused. Like many early years settings across the UK, we have faced staffing challenges and organisational changes. While these transitions were managed in line with appropriate procedures, we understand the concerns raised by sudden notifications and take responsibility for ensuring clearer communication during such times.<br>That said, we must respectfully clarify that any claims regarding staff neglecting children or avoiding interaction are taken very seriously and do not reflect the standards we uphold. Our team continues to be committed and focused on children's safety and wellbeing.<br>Regarding the recent Ofsted inspection, we are fully aware of the outcome and are actively addressing all points raised in the report. We are already implementing a comprehensive action plan to restore confidence and bring the nursery back to the high standards we are known for.