Thank you for your feedback. Were sorry to hear that your experience did not reflect the standards we aim to uphold.The wellbeing, safety, and happiness of every child is our top priority, and we take concerns like this seriously. While we cannot comment on individual cases in a public forum, we want to reassure all families that any issues raised are reviewed thoroughly and handled in line with our safeguarding policies and procedures.We understand how important trust and communication are in early years care, and we remain committed to providing a safe, supportive, and high-quality environment for all children and their families.If you would like to discuss your concerns further, please contact us on 0330 333 1080 or at customerfeedback@familyfirstnurseries.com