Thank you for your feedback. We're pleased to hear your child feels happy and safe, and we appreciate your recognition of our caring team.While we do use bank team members, they are fully trained by Little Elms, hold the same responsibilities as permanent staff, and help us maintain consistency across all age groups. The flexibility of their contracts is a popular and valued model in our sector, and we regard all staff equally.We acknowledge your concerns around leadership in Pre-School and communication. Please be assured we are actively working to strengthen both areas and continue to review and improve how we engage with our families.Thank you again for your comments-they help us improve. If you'd like to speak further, we're always happy to talk.