Thank you for your feedback. We're truly sorry to hear about your experience and that you chose to remove your child from our care. Please know that we take all concerns very seriously and investigate any incidents thoroughly and with transparency.We regret that you felt unsettled during your time with us and understand how important it is to feel confident in your child's care. The transition to Kids Planet was carefully planned to continue providing quality care, and families were informed as soon as legally possible to help with a smooth handover. We apologise if this caused any worry.While we're sorry the nursery did not feel right for you, we're pleased to hear your child is happy and thriving in their new setting. We wish you and your family all the very best.