We take all reviews seriously and are committed to providing the highest quality care for every child at our nurseries. We are extremely concerned by this review as we do not feel it is an accurate representation of experiences at The Orange Tree. It is extremely upsetting when we receive reviews of this nature.We would urge any parents to get in touch and come and visit our wonderful nursery and meet our dedicated staff team to form your own opinion. Our staff teams work extremely hard to build strong relationships with children and their families - something that we take great pride in. The number of positive reviews from other parents demonstrate this commitment to high quality and service.