Thank you for your recent review. We're so pleased to hear that you find our staff caring and nurturing - it's something we take great pride in.We're sorry to hear that your child has occasionally been handed over with a dirty face. This is not the standard we strive for, and we will raise this with the team to ensure our high standards of care are consistently maintained.Regarding the app, we appreciate your understanding. There have been a few technical glitches with the payment functions, and while we have communicated these promptly with parents and carers, we recognise this may have caused some frustration. We're continuing to work closely with the app developers to improve this.We're really glad to hear you've found the other features of the app fantastic and helpful in keeping you updated throughout the day.Thank you again for your feedback - we truly value it as it helps us improve.